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Title Terrible customer service
Posted by MICHELLE LOO (ip:)
  • Rate 5points  
  • Date 2017-12-04
  • Recommend Recommend
  • View 238

Was quite excited to receive the package but the shipment was not handled properly and was terribly inefficient.


1. email confirmation of order not provided even though requested

2. tracking information not provided even though requested. Was told to wait for 7-10 working days before tracking information would be available

3. emailed on 11th working day after payment and was told that the delivery was unsuccessful and I would need to cover the return shipping costs


No notification of delivery was made on my side and I could not even track the progress of the shipment due to the lack of information. The customer service and shipment handling is incredibly horrendous. Calls has been made but nobody answers the phone. I will be sure to never order from this website again and would caution friends and family against doing so as well.

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1676111 [VELYSOME] LOVE ME MORE Canvas Tote Bag Terrible customer service Popular message MICHELLE LOO 2017-12-04 238

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